Frequently Asked Questions
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General
What does your company do?
We provide precision manufacturing services—CNC machining, 3D printing, injection molding, and vacuum casting—plus cross-border e-commerce solutions.
How can I contact you?
Email: Winston@dapanmg.com
WhatsApp: +852 9774 6108
Hours: Mon–Fri, 09:00–18:00 (GMT+8)
We typically reply within 1 business day.
Do you support long-term B2B cooperation?
Yes. We offer dedicated account managers, annual pricing agreements, and quality review processes.
Manufacturing
What processes are available?
- CNC milling/turning and finishing
- 3D printing (SLA/SLS/FDM, etc.)
- Injection mold & molding
- Vacuum casting and low-volume runs
Is there a minimum order quantity (MOQ)?
No MOQ for prototypes/low-volume in most cases. Mass production MOQ depends on process and materials.
How do you protect my files and IP?
We can sign NDAs on request. Files are access-controlled within the project team and stored securely.
Quote & Order
How do I get a quote?
Please provide drawings (STEP/STL/IGES/PDF), quantity, material, surface finish, target lead time, and destination country.
How long is a quote valid?
Typically 7–14 days; subject to market fluctuations as stated in the quotation.
Do you issue invoices?
Yes. Commercial invoices for international orders are available. Add notes when placing the order.
Shipping & Lead Time
What is the typical lead time?
Prototypes: 3–7 business days; low-volume: 7–15; mass production subject to project review.
Do you ship internationally?
Yes. We ship worldwide via DHL/UPS/FedEx as well as air and sea freight.
How are shipping costs and duties handled?
Freight depends on size/weight/destination; duties per local customs. DDP/DDU terms available on request.
Payment & Invoice
Which payment methods are supported?
Bank transfer/TT and major credit cards. Milestone payments are available for large projects.
Are prices tax-inclusive?
Please refer to the quotation. Taxes and duties vary by destination.
After-sales & Warranty
How does your warranty work?
We inspect dimensions and appearance before shipment. If parts deviate from drawings, we will rework/remake or refund as per contract.
What is the returns/claims process?
Submit photos/reports within 7 days of receipt → QC review → solution and timeline provided.
Privacy & Compliance
How do you handle customer data?
We collect and process data only to fulfill services and never sell personal information. See our Privacy Policy for details.
Do you comply with local regulations?
Yes. We comply with applicable import/export and data protection regulations. Compliance documents are available upon request.
Still have questions?
Write to us and we’ll reply within 1 business day.